Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
- All of our candles are individually hand-poured using 100% natural materials
- We use soy wax, cotton wicks and the phthalate and paraben free fragrance oils
- All of our materials are sourced from Canada
- Made in Canada
- Our candles are made for decorative purposes - should you choose to burn them please be cautious of wax dripping and place your candle on a heat safe dish.
- Always remember to trim your wick before each use
- Keep burning candles away from children/pets
- We add the perfect amount of fragrance oils that even without burning- the ‘Aaram’ can be sensed
- No two candles are alike, all our candles are individually handmade and some variances can be found
- Overtime frosting may occur, this is a common occurrence with the use of soy wax…. we believe this adds character to each candle
- We carefully wrap each of our products to safeguard them while they’re on the journey to you
- We offer flat trackable shipping rates. We use the fastest method possible to get the candles to you quickly.
- Canada flat rate shipping $5
- Free shipping on orders $75 and over (Canada only)
- USA shipping $15
- Everywhere else $20 (+$1 per additional item)
- Please allow 5-6 business days for us to prepare and process your order
- We use the many shipping companies so that we can offer you faster, trackable shipping
- Yes! We are able to ship internationally.
- Please note that there may be additional custom charges depending on your location
- We work with many different shipping companies to ensure the best shipping timelines
- We do not offer refunds/exchanges as each of our pieces are made to order
- Should you have any issues with your order upon receipt, please send us an email at email@example.com
- If you live in the Greater Toronto Area (GTA) we offer curb-side pickup
- Pickup location - Mississauga, ON
- When checking out, please select local pickup in the delivery options. We will email you with further details
Are you interested in getting Aaram Candles in bulk? Please send us an email at firstname.lastname@example.org with the details of what you are in need of- and we will get back to you soon!